Filing a defect report

A defect report records a defect observed in the housing company. Any member can file one — including a shareholder. The more precisely you record the location, description and photos, the easier it is later to assemble a claim for the builder from the defect.

Note

When your interface language is English, the defect categories, subcategories and room labels are shown in English too. Letters to the builder and other statutory documents are always produced in Finnish regardless of the interface language.

How to file a defect report

1. Open Vikailmoitukset (Defects) from the left-hand menu and choose Uusi vikailmoitus (New defect report) — or, from an empty list, the button that starts your first report.
2. Write a title — a short, descriptive name for the defect (at least 3 characters).
3. Choose the location: an apartment, a common area, or your own free-text location. For a shareholder, their own apartment is pre-selected automatically.
4. Choose the category and, if needed, a subcategory.
5. Refine the location if you wish: the room (e.g. bathroom), the position in the room (quick picks such as “Lattialla” / on the floor or “Ikkunan luona” / near the window) and free-text notes.
6. Write a description — what you observed and how.
7. Choose the severity: low, medium, high or critical.
8. Add photos by dragging files onto the drop zone or selecting them. You can add several photos and annotate them before saving.
9. Save with the submit button. You go straight to the defect’s page.

Pin the defect to a floor plan

If the housing company’s documents include floor plans, the form shows a Pohjapiirustus (Floor plan) selector. Choose a plan and mark the defect’s spot on it — plans linked to the selected apartment are shown first. With management rights you can draw an area (a polygon); others can place a point marker.

Tip

Photos and the floor-plan marker are a claim’s most important evidence. Take both an overview shot and a close-up so the defect is clearly visible.

What happens after saving

• The defect gets the status Ilmoitettu (Reported) and appears in the Vikailmoitukset (Defects) list.
• In the background, VAREK suggests housing-company documents related to the defect.
• On the defect’s page you can add more photos, comment and — as a board member — change the status, edit the details and open a maintenance request from the defect.

Editing a defect

On the defect’s page the Muokkaa (Edit) button is available to the person who filed the report and to the board. In the edit panel you can update the title, description and severity, add photos and change the floor plan. Changing the status requires management rights.

Note

Only a member with management rights can change a defect’s status and delete defects. The person who filed a defect can edit its details.

See also

• Defects and claims
• Claims to the builder
• Inspections
• Precedents