Ask about billing

If an invoice raises questions — the amount looks wrong, you’re unsure about the reference number, or your payment isn’t showing as matched — you can send a billing question directly from the Your finances page. The question is routed to the company’s accountant, and the reply appears for you as a thread on the same page.

These instructions apply to every member of the housing company except consultants (asiantuntija).

Sending a billing question

There are two ways to open a question.

A general question

1. Open Oma talous (Your finances) from the Omat sivut (My pages) group in the left-hand menu.
2. Click Kysy laskutuksesta (Ask about billing) at the top of the page.
3. Write a Aihe (Subject) and a Viesti (Message).
4. Click Lähetä (Send).

A question about a specific invoice

1. Find the invoice in the table on the Your finances page.
2. Click Kysy tästä laskusta (Ask about this invoice) at the end of the row.
3. The subject is prefilled with the invoice’s reference number — complete the Viesti (Message).
4. Click Lähetä (Send).

This links the question directly to the right invoice, which helps the accountant find it quickly.

Result: Your question is saved and delivered to the company’s accountant. You’ll get a notification when it’s answered.

Note

The question is routed to all of the company’s accountants. If the company has no accountant, it is routed to the board. If the company has neither an accountant nor any board member to notify, the app tells you so right after sending — the question is still saved, but in that case contact the board another way.

Tip

When the company has an accountant, the form shows a “Näytä vain kirjanpitäjälle” (Show only to the accountant) checkbox. Ticking it hides the question from the board — only the accountant can see and reply to the message.

Following the reply

The questions you’ve sent appear on the Your finances page under Omat laskutuskysymykset (My billing questions). Each question has a status and, if it’s linked to an invoice, a reference to that invoice.

1. Click a question to open the thread.
2. Read the accountant’s reply.
3. You can continue the conversation by typing in the reply field and clicking Lähetä vastaus (Send reply).

Question statuses

A question’s status tells you where it is in handling:

• Avoin (Open) — the question has been sent and not yet answered.
• Käsittelyssä (In progress) — the accountant is working on it.
• Odottaa (Waiting) — the question is awaiting more information.
• Ratkaistu (Resolved) — the question has been answered.
• Suljettu (Closed) — the conversation has been concluded.

Tip

The accountant can reply to the question straight from their email, and the reply still appears in this thread. You don’t need to check your email separately — follow the conversation on the Your finances page.

See also

• Your finances — overview
• Your own invoices
• Paying an invoice