Service requests and maintenance — overview
VAREK brings the housing company’s requests together in one place. This section covers three complementary tools: maintenance requests (a request to an external party such as the maintenance company), a service-request overview for the board, and the housing company’s maintenance and contacts.
Three views
Section titled “Three views”- Maintenance requests (
/tiketit) — any accepted member of the housing company can open a request to the maintenance company, locksmith or another party. The request is emailed to the contact, and replies return to the same message thread. Learn more: Open a maintenance request. - Service requests (
/palvelupyynnot) — an overview for the board and admins that gathers all defect reports, claims, maintenance requests and bookings. Learn more: Service-request overview. - Maintenance & contacts (
/huolto) — the housing company’s maintenance, lock and key contacts plus quick-help cards. Learn more: Maintenance and contacts.
Who sees what
Section titled “Who sees what”VAREK’s views adapt to your role:
- A shareholder can open maintenance requests, track their own requests and browse the housing company’s maintenance and contacts.
- The board sees all of the housing company’s maintenance requests, replies to them and manages their status. Only the board sees the service-request overview.
- A board admin (chair) additionally maintains the maintenance and contacts and can delete maintenance requests.
Where to find these
Section titled “Where to find these”In the left-hand menu, Service requests is a parent item that holds defect reports, claims, maintenance requests and bookings. Maintenance & contacts is a separate item in the personal-pages group.
